Refund policy

All of our products are made to order especially for you. Because each item is printed on demand, we do not accept returns or exchanges for reasons such as ordering the wrong size or colour, or simply changing your mind. Please check size charts and product details carefully before ordering.

Damaged or Defective Items
If your item arrives misprinted, damaged, or defective, please contact us at fabricsofreality@proton.me within 10 business days of delivery. Include clear photos of the damaged item and the packing slip. Once validated, we will issue a free replacement or a full refund.

Lost in Transit
If your package has not arrived, contact us within 10 business days of the estimated delivery date. We are unable to offer refunds if the carrier confirms delivery, or if the delay was caused by an incorrect address provided at checkout.

European Union 14 Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer law. To exercise this right, contact us at fabricsofreality@proton.me within 14 days of delivery. As our items are custom made to order, this right does not apply once production has begun on a personalised item, in accordance with applicable EU regulations.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at fabricsofreality@proton.me.